Mohamed Yusuf Mohamed

Mohamed Yusuf Mohamed has a diverse work experience. Mohamed Yusuf currently works as a Service Desk Engineer at Our Future Health UK starting from April 2023. Prior to this, they worked as a Service Desk Analyst at Kaplan from August 2022 to April 2023, where their responsibilities included providing 1st line IT support, resolving incidents and service requests within agreed SLAs, and documenting the lifecycle of incidents using ITIL best practices. Before that, they worked as a First Line Support at Amnesty International UK from November 2021 to July 2022, where they acted as a knowledge point of contact for customer technical issues and handled Office 365 and operating system incidents. Earlier in their career, Mohamed had worked as a Cash Office Associate and Sales Associate at TK Maxx from June 2014 to August 2021, and as a Safety Steward at Knights Group Worldwide Ltd from January 2013 to May 2014.

Mohamed Yusuf Mohamed pursued their higher education at London South Bank University, where they studied Civil Engineering from 2012 to 2015. No specific degree name was mentioned. In terms of additional certifications, they obtained the "IT Essentials" certification from Cisco in June 2022.