Janice Vilbar

Janice Vilbar has a diverse work experience spanning over several years. Their most recent position was as a Business Development Representative at Pathpoint, where they were responsible for converting leads into registrations for their sales campaign. Their role involved cold calling for both inbound and outbound leads and identifying suitable prospects from provided lead lists. Prior to this, Janice worked at Infosys BPM as a Level 3 Sales/Technical Support representative.

Before that, they worked at Wells Fargo as a Phone Banker 2, where they discussed products and services with customers and processed claims on disputed items or transactions while ensuring the security of customers' accounts. Janice also gained experience at Medtronic as a CUSTOMER AND PRODUCT SUPPORT TIER III representative, aiding customers through phone calls and processing order requests.

Janice's earlier experience includes roles at MD24 House Call, Inc, where they worked as a Nurse Specialist and later as a Medical Assistant/Medical Admin. In these roles, they provided healthcare assistance to patients through phone calls and communicated with clinicians regarding patient needs and orders.

Further back, Janice worked at SPi CRM as a Product Trainer/Senior Accounts Head in Netregistry-Melbourne IT Company, where they provided training in product knowledge and supported new hires on the production floor. Janice also handled escalated calls and provided senior team support.

Before that, they worked at STARTEK Philippines as a Customer Service Representative, troubleshooting phone, internet, and cable services and maintaining financial accounts through customer adjustments. And earlier on, they worked as a Substitute Teacher at Academia De Santa Clara, delivering lessons, providing educational games, and motivating students to excel.

Overall, Janice Vilbar has gained extensive experience in customer service, sales, technical support, business development, and healthcare support throughout their career.

Janice Vilbar obtained their Bachelor of Science degree in Nursing from Metropolitan Hospital College of Nursing, where they attended from 2006 to 2010. Janice also holds additional certifications, including "Must Have Skills (Training) for Virtual Assistants 2022" from Erin Booth Udemy, "Executive Assistants: Managing Client's Calendar" from Erin Booth - Udemy Academy, "Executive Travel Planning for Assistants in 2022" from Erin Booth - Udemy Academy, "Six Sigma: Certified Lean Six Sigma White Belt" from Advanced Innovation Group Pro Excellence (AIGPE™), and a license as a Registered Nurse from the Philippine Professional Regulation Commission, obtained in January 2011.