Emma Koskela

Emma Koskela is a seasoned professional with extensive experience in IT management and customer experience solutions. As a Solution Architect for Customer Experience and Commerce at Outokumpu since December 2022, Emma focuses on enhancing customer interactions. Previously, Emma served as IT Manager and Concept Owner for CRM & Online at Nokian Tyres plc from May 2019 to December 2022, overseeing global IT concepts in CRM and eCommerce. Emma's career at Stockmann spanned over a decade, featuring roles such as Development Manager, Process Architect, Global Super User, Supply Chain Specialist, and Logistics Coordinator, where Emma managed various projects including product information systems and ERP integrations. Emma holds a Master of Science in Strategic Retail and Distribution Management from Aalto University and a Bachelor of Applied Science in Information Technology from Haaga-Helia University of Applied Sciences.