Alex Softness is a Senior Customer Success Manager at Outreach, having started this role in 2025. Previously, Alex worked as a Customer Success Manager II at Smartsheet and held various positions at other companies, including National Account Manager at ItemMaster and Manager of the Board Services Team at Equilar. Alex began their career as a Senior Sports Photographer and Darkroom Research Assistant at Earlham College, where they also earned a Bachelor of Arts in Psychology with a concentration in Development and Quantitative Psychology. With a proven track record of leading teams and managing key accounts, Alex has demonstrated expertise in client relations and sales across multiple industries.
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