Izzy Thornton is a seasoned technical support and product operations professional with a diverse background in roles across multiple companies. Currently serving as a Technical Support Engineer - T3 at Outreach since September 2024, Izzy has a proven track record in technical support and engineering liaison roles, previously holding positions such as Senior Support Engineer at Loomly and Cofounder, Product Operations Lead at INsrcD. Key accomplishments include optimizing product development lifecycles, streamlining client onboarding, and implementing Agile methodologies to enhance project efficiency. Additional experience includes roles in product management, quality assurance, and customer support at organizations such as Brio Systems, CareMessage, and Microsoft, where Izzy developed training programs and drove technical documentation efforts while acting as the voice of customers in product meetings. Izzy holds a Certificate in Web Development from Bloc, completed in 2021.
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