Michael le

Senior Technical Support Engineer, Enterprise at Outreach

Michael Le has a diverse work experience spanning various roles and industries. Michael started their career in 2010 as a Senior Logistics Coordinator at Hanjin Shipping. From 2013 to 2014, they worked as a Supply Chain Analyst at Poseidon Forwarding Co Inc, where they managed customer orders and ensured high customer satisfaction. In 2014, they joined Hapag-Lloyd AG as a Senior Supply Chain Analyst, responsible for daily planning and execution of cargo containers.

In 2018, Michael joined MemeberSuite, Inc. as a Technical Support Engineer, providing training and support to over 100 clients. Michael later became a Senior Technical Support Engineer (Tier 2), handling escalated issues and managing bug defects.

Currently, Michael is working at Outreach as a Technical Support Engineer, specializing in enterprise support. Their responsibilities include troubleshooting, addressing issues, and providing customer service to ensure smooth operations.

Michael Le attended Georgia State University from 2005 to 2009 and earned a Bachelor of Arts (B.A.) degree in Film and Television.

Links

Timeline

  • Senior Technical Support Engineer, Enterprise

    June, 2023 - present

  • Technical Support Engineer Enterprise

    August, 2021