Rob Wilson

Rob Wilson has a diverse work experience spanning various industries. Rob is currently working as a Customer Success Manager, Enterprise & Strategic Accounts at Outreach, a B2B sales engagement platform. In this role, they help revenue teams optimize customer interactions through automation, activity tracking, and artificial intelligence.

Before joining Outreach, Rob worked at People.ai as a Senior Customer Success Director. Rob played a key role in defining and iterating the customer journey and provided training to customers and internal teams. Rob also created a Contact Operationalization playbook to ensure customer value through synced contacts and activity.

Prior to their role at People.ai, Rob served as a Director of Client Services at SDxCentral, where they oversaw client campaign execution and ensured client satisfaction and account growth. Rob also worked as a Customer Success Manager at SDxCentral, focusing on the success of networking equipment manufacturers.

Rob's previous experience includes working as an Interactive Operations Manager at Cumulus Media, where they managed the digital department and coordinated digital campaigns. Rob also held a similar role at Citadel Broadcasting, where they were responsible for web content, client production, and digital sales packages.

Additionally, Rob has experience as a Reporter & Producer at Cal-Hi Sports Bay Area, where they produced a high school sports-oriented TV show, and as a Server/Host at Gordon Biersch.

Overall, Rob Wilson has a strong background in customer success and digital operations, with a focus on driving customer satisfaction, retention, and growth.

Rob Wilson attended the University of Colorado Boulder from 2000 to 2003. However, it is not specified whether they obtained a degree or had a specific field of study during that time. Subsequently, they attended San Jose State University from 2005 to 2008, where they earned a Bachelor of Science degree in Journalism.