Abigail Bontia

Abigail Bontia has a diverse work experience spanning over several years. Abigail is currently working at Outsource Access as the Head of Training and Development and Tactical Services, a role they have held since October 2022. Prior to this, they were the Head of Tactical Services at the same company, starting in November 2021. Before joining Outsource Access, they worked at Platyppines Media Solutions Inc. as a Client Liaison Officer from March 2019 to October 2020.

Abigail also has a long tenure at Concentrix, starting in 2013. Abigail served in various roles during their time there, including Assistant Operations Manager, Social Media - Assistant Operations Manager, DELIVERY EXCELLENCE AND COMPLIANCE AUDITOR, Supervisor - DART, Account Supervisor - ELITE, Metric Lead, and Account Supervisor. Their responsibilities in these roles included ensuring the delivery of quality coaching, auditing reports, streamlining company processes, increasing productivity, providing real-time feedback, overseeing teams, and managing metrics.

Prior to Concentrix, Abigail worked at Concentrix as a Subject Matter Expert, where they provided technical support and reported product bugs and defects. Abigail also served as a Technical Team Lead and Call Center Professional during their time there.

Overall, Abigail Bontia has a strong background in training and development, tactical services, client liaison, operations management, social media, and technical support.

Abigail Bontia completed their Bachelor of Science in Tourism degree with a major in HRM from Liceo de Cagayan University, where they studied from 1997 to 2001. In addition to their formal education, they have obtained several certifications from Concentrix, including "BACK TO BASICS - Coaching Approach," "BASIC LEADERSHIP TRAINING," "COPC - Customer Experience Management Services," "LEAP," and "LEARN TO LEAD." However, the specific months and years when they obtained these certifications are not provided.