Lorie Johnson is an experienced professional in the Business Process Outsourcing (BPO) and customer service sector, currently serving as Senior BPO Account Director at Outsource Consultants since March 2025, where responsibilities include leading performance management for BPO partners, supporting growth strategies, and enhancing governance models. Prior experience includes serving as VP of Operations & Client Services at Support Services Group from 2019 to 2024, overseeing a BPO center and various strategic initiatives, and holding the position of VP of Processing at iQor for two decades, managing operations related to payments and client reporting. Lorie's extensive background in customer experience and operational excellence is complemented by foundational education at Pickerington High School.
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