Heather Casterline

Heather Casterline is an experienced professional in advertising operations and customer care, currently serving as the Associate Director of Ad Operations at OAO since April 2016, where responsibilities include managing client services, campaign booking, and quality assurance. Previous roles include Advertising Operations Manager at Fairfax Media, where Heather tested ad executions and managed system upgrades, and Advertising Trafficker at Trade Me, focusing on ad delivery and client liaison. Earlier experience includes a Customer Care Manager position at Snapper Services Limited and marketing roles at Mercury Consulting Group Ltd and City Barbeque Ltd. Heather holds a Bachelor of Arts in Strategic Communication from The Ohio State University.