Aravind Kutappan is an experienced IT professional currently serving as the Lead Escalation Manager at OutSystems since July 2021. Prior to this role, Aravind worked at IBM from March 2013 to June 2021 as a Delivery Partner Executive, managing IT services for IBM's clients with a focus on delivering substantial business value and overseeing a fully managed environment. Previous experience includes positions as Global Component Delivery Manager at T-Systems, Consultant at Accenture, and Senior Application Support Consultant at British American Tobacco, where Aravind significantly enhanced service delivery and team processes. Earlier in the career, as an Area Executive at Proton Edar, market intelligence was provided on competitor strategies. Aravind holds a Bachelor's degree in Computer Science from Universiti Teknologi Malaysia.