Ben Abdessalam is a seasoned technology professional with extensive experience in IT service management and software engineering. Currently serving as a Senior Engineer for Low-Code Product Support at OutSystems since October 2019, Ben has previously held roles including Confluence Cloud Technical Lead and Senior Cloud Engineer at ServiceRocket, where focus was on enhancing the customer experience for Atlassian products. Ben's expertise includes implementing ITIL best practices and ITSM solutions, demonstrated during a tenure as ITSM Consultant at Axios Systems and as ITSM Technical Consultant at CNS, where significant improvements in service levels were achieved. Prior to formal roles, Ben operated as a Freelance Programmer, contributing as an Applications Developer. Ben holds a Bachelor of Arts degree in Business Administration from Alexandria University.
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