João Miguel Penedo

João Miguel Penedo has extensive experience in service assurance and customer support management, currently serving as Service Assurance Manager at OutSystems since October 2018, where responsibilities include optimizing global support teams and promoting continuous improvement. Previously held positions at ONI from 1999 to 2018, including Service Assurance Manager, focusing on reporting, IT service management, and project coordination. Additional experience includes operational management of contact centers, quality management, and performance monitoring at TMN. João Miguel's academic background includes coursework in Business Management at Universidade Lusíada de Lisboa.