Marcelo Marques

Marcelo Marques is a skilled technology professional with extensive experience in support and operations management roles, currently serving as Regional Support Manager at OutSystems since June 2023. Prior to this role, Marcelo held positions including Escalation Manager and Operations Manager at Talkdesk, where responsibilities included managing customer escalations and leading incident management processes. Marcelo's tenure at OutSystems spans several roles, including Service Controller and Process Controller, focusing on service delivery and customer support. Earlier experience includes systems administration roles at INBOX Agency, Portugal Telecom, and GFI Portugal, reflecting a strong background in technical support and IT management. Marcelo holds an Undergraduate degree in Computer Engineering from the University of Lisbon and has a foundational education in IT with a high school specialization.