Sofia Lima is an accomplished professional with extensive experience in customer success and project management within the technology and consulting sectors. Currently serving as the Director of Southern Europe Customer Success at OutSystems since September 2017, Sofia has a proven track record of leadership and operational excellence. Prior roles include Portugal Delivery Lead at Dell EMC, where responsibility entailed achieving service sales and delivery objectives, and BCS Public & Comms Sector Leader at IBM, overseeing a team dedicated to implementing solutions for public sector clients. Early career achievements encompass project management at Rigorsoft, driving the development of a Claims and Payment System for Allianz, and consulting at Software AG, focusing on software solutions. Sofia holds an MBA from Henley Business School and a Bachelor's Degree in Information Technology from the University of Lisbon, as well as certification in Project Management from PMI.
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