Outworx Contact Centre
Faieza Moosa is an experienced recruitment professional currently serving as a Specialist Recruitment Manager at Outworx Contact Centre since September 2023. Prior to this role, Faieza held the position of Talent Acquisition Manager at Capability BPO™ from March 2020 to September 2023, and worked as a Talent Acquisition Specialist at CCI South Africa from January 2013 to March 2020. Faieza's extensive expertise includes the end-to-end management of the recruitment process, employee lifecycle handling, advertising job specifications, and conducting external recruitment drives. Additionally, Faieza has a strong background in implementing recruitment policies, supporting talent management initiatives, and managing human resources functions, demonstrated during tenure at the Specialist Recruitment Group from January 2008 to December 2012. Faieza is proficient in various recruitment software and has experience managing payroll-related tasks as well.
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Outworx Contact Centre
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One voice – let us be your voice. We are a partner who has the ability to fully immerse ourselves in your identity. A partner who speaks to your brand’s highest potential, ensuring inspired connections and a consistently positive experience. At Outworx, we live and breathe your business - we know that every aspect of every interaction will humanise and give voice to your brand. For us, the bottom line will always comprise a relationship based on trust, integrity and an in-depth understanding of our clients’ needs. By becoming the voice of our clients, we provide a relationship that facilitates the growth and success of our partners. Our formidable accreditations and deep-domain expertise in international regulatory environments have contributed to Outworx evolving into a major player in the South African Global Business Services Sector (GBS). We endeavour to provide a balanced value proposition that delivers exceptional quality and performance, at competitive commercial rates, within a people-centric, compliance-focused environment. Our passion for innovation and service, coupled with extensive investments in technology infrastructure and continuity plans, empowers our clients to outperform and stay ahead of the competition. Our people-centric ethos has built our status as the employer of choice, making a relationship with Outworx one worth investing in. At the heart of our customer service interactions lies the commitment to create meaningful, impactful solutions which exceed our clients’ expectations and drive agility and excellence into their business processes. When it comes to punching above our weight, we have proven our ability in these demanding industries: Financial Services, Insurance, Telecommunication, Media, Inbound Sales, Outbound Sales, Compliance, Pre-legal Collections, Legal Process Outsourcing, Retail, Customer Care, Webchat, Support Visit www.outworx.co.za to learn more.