Ovation Healthcare
Ricky Walls is an experienced IT professional specializing in service desk analysis and major incident management. Currently serving as a Service Desk Analyst III and Major Incident Manager at Ovation Healthcare, Ricky previously held positions such as Service Desk Analyst III and II at 3D Technology Group, LLC, and Service Desk Analyst II and IT Helpdesk Analyst at Acadia Healthcare. Ricky began a career in IT as a Network/Systems Administrator at NCI and earlier worked as an IT Helpdesk Analyst at Acadia Healthcare. Additional experience includes serving as an EMR Tech at GENCO, A FedEx Company, and a Co-Op contractor with the State of Tennessee. Ricky holds an Associate of Arts and Sciences degree in Computer Systems Networking and Telecommunications from Nashville State Community College.
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Ovation Healthcare
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Headquartered in Brentwood, Tenn., Ovation Healthcare is partnered with 375+ clients in 47 states from critical access hospitals to large health systems. For 45 years, Ovation Healthcare has supported nonprofit, independent healthcare through a portfolio of shared services – Octave Advisory Services, Elevate Supply and Expense Management Solutions, Amplify Revenue Cycle Management, Tempo Technology Services, Cadence Clinical Services – designed to provide scale and efficiency to hospital business operations.