Garrett Williams

Garrett Williams has over 10 years of work experience. In 2019, they began working as a Customer Success Manager at Overpass, where their daily responsibilities include rapid response to customer inquiries, via live-chat, phone, and email, including technical support and guidance on best practices. Garrett also facilitates communication between the Sales and QA/Development teams, including creating tickets for bug reporting and improvement requests. From 2013-2019, they worked as a Senior Software Trainer & Technical Support at BuildingLink, providing email and phone-based technical support for a property management software tool to millions of users worldwide. Garrett also taught specialized software to a range of users. From 2008-2013, they were a Site Manager at Gymboree Play & Music, where they oversaw day-to-day operations of an early-childhood education center with approximately 200 enrolled students and supervised and trained a staff of eight teachers. Garrett also taught music, gym, art, and preschool classes to children as young as two months and as old as five years.

Garrett Williams attended Lycoming College from 2004 to 2008 and earned a Bachelor of Arts (BA) in English/Creative Writing.