Owls Head
Duane Nelson is an accomplished professional with extensive experience in healthcare, financial services, and technology. Currently serving as Vice President of Healthcare and Financial Services at Owls Head and as a CRM Strategist/Owner at Design Meets Technology, Duane provides executive advisory services. Previous roles include Director of Industry Architects at Salesforce, where leadership was provided to a team focused on industry-specific processes, and various positions at Vlocity and Oracle, where Duane contributed to client satisfaction and technology integration in Customer Experience Management. Duane's earlier career includes significant achievements at Siebel Systems, where management of product teams and integration of user experience across platforms was prioritized. Duane holds an MBA and a BBA in Marketing and Information Systems from Schulich School of Business at York University.
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Owls Head
The telco and media industries are experiencing a wave of unprecedented disruption, with legacy systems and disjointed processes acting as major obstacles to business agility and innovation. At Owls Head, we specialize in integrating Salesforce solutions that are tailored to the specific needs of these industries. Industry disruptors understand the importance of adopting agile ways of working and deploying cloud-native, applications built on a common technology platform. This potent combination empowers service providers to enhance their business agility, deliver exceptional customer experiences, and achieve transformative growth. Owls Head was founded by a highly unique team of Comms and Media industry specialists, predominantly from Salesforce and Vlocity. The Owls Head's primary value proposition lies in its extensive experience collaborating with communications and media companies worldwide. We are fully dedicated to assisting our clients in achieving significant and enduring digital transformation, all while upholding the utmost standards of quality and accountability in project delivery. Our expertise in driving success stems from our firsthand experience as employees of telcos, as former Salesforce employees, and as integration service providers. Team members have contributed to some of the industry’s most notable digital transformation initiatives across the globe: AT&T, BT Group, Claro, Liberty Latin America, Nextel, OI Brasil, Sprint, TalkTalk, Telecom Argentina, Telefonica, Telstra, Time Warner Cable, T-Mobile, Verizon, Vivo and Vodafone. At Owls Head, we understand the intricacies of the communications/telecom industry and have a proven track record of delivering exceptional results. With our deep industry knowledge and expertise, we are well-equipped to guide our clients through their digital transformation journey, ensuring their success in an ever-evolving landscape.