We specialize in comprehensive mystery shopping services designed to help businesses excel in customer service and operational excellence. 

With over 10,000 assignments completed, our expertise spans a diverse range of sectors, including hotels, airlines, restaurants, and retail stores.

Our Services:

-Mystery Shopping: In-depth evaluations of customer interactions to ensure top-notch service.
-Mystery Calling: Objective assessments of phone-based customer service to identify improvement areas.
-Detailed Reporting: Actionable insights to enhance training, compliance, and overall customer satisfaction.

Why Choose Us:

Proven track record with extensive industry experience.
Customized solutions tailored to your business needs.
Commitment to driving customer satisfaction and competitive advantage.

Contact Us:
For expert mystery shopping services in Sweden, contact Proactive Research at +46(0)8330165, or email us at: info@gotrade.se 

Let's work together to elevate your customer experience!

Consumer Services

Hotels & Hospitality

Restaurants

Retail

Own Company

Own Company's headquarters in Stockholm, Sweden

Vinay Sharma

Nadim Choudhury

M. Hakan Dagtas

Peter Gertman

Max Fackeldey

Own Company

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Own Company

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Teams

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