Alexandra Randall is an experienced professional in customer success and retention management, currently serving as the Director of Customer Success at Owner.com since November 2024, where the focus is on enhancing the digital presence of restaurant owners. Prior to this role, Alexandra held similar positions at Ambient Property Technologies and SumUp, demonstrating a consistent ability to reduce churn rates and improve customer satisfaction through strategic initiatives. Alexandra's extensive background includes significant achievements at Fivestars by SumUp, where responsibilities encompassed scaling teams, implementing CRM automation, and optimizing operational efficiencies. Alexandra holds a BA in Psychology from the University of California, Santa Cruz, and has developed a robust skill set in customer relationship management, team leadership, and performance metric analysis throughout a diverse career spanning various companies in the technology and service sectors.
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