Rob Thomas has extensive experience in supporter relations and call center management, with a primary focus on delivering exceptional supporter care in the non-profit sector. Currently serving as the Head of Supporter Services at Oxfam since December 2014, Rob has led the Supporter Relations team, ensuring effective communication across various channels. Previous roles at Oxfam included Supporter Relations Executive, Team Trainer, and Outbound Calling Team Leader. Before joining Oxfam, Rob was the Call Centre Manager at The Phone Room, where management of fundraising operations and telemarketing campaigns for third sector clients was a key responsibility. Rob holds a Bachelor of Science (BSc) degree in Sociology with Politics from Oxford Brookes University.
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