Natalie Henderson

Natalie Henderson is a seasoned professional with extensive experience in passenger services and team management. Currently serving as the Passenger Services Shift Lead at Cobalt Ground Solutions Ltd since April 2024, Natalie has previously held roles at Oxfordshire County Council as Co-opted School Governor - Co-Chair, and at TIER Mobility as Contracts Associate and Talent Acquisition Coordinator. With a strong background in customer service management at Commercial Services, Natalie has successfully led teams through significant changes, developed growth plans for the education sector, and implemented continuous improvement strategies. Additional experience includes leadership roles at Incentive FM and Gatwick Airport, where Natalie managed high-profile projects, strengthened stakeholder engagement, and played a key role in the development of the hidden disability lanyard initiative. Educational qualifications include a Diploma in Adult Nursing from Oxford Brookes University and further studies at Amersham & Wycombe College.