Nike Vience is a seasoned professional in operations and customer service with extensive experience across multiple sectors. Currently serving as Senior Operations Online at OY! Indonesia, responsibilities include monitoring transactions, onboarding merchants, and managing stakeholder communications. Prior roles include Merchants Payments at GoTo Group, focusing on client satisfaction, KYC due diligence, and troubleshooting, as well as Refund Specialist and Non GDS Ticketing Agent at Traveloka, where tasks involved processing refunds and customer case resolutions. Additional experience includes operations analysis at Shopee, customer service at PT Bank Central Asia Tbk, and project management support at rajaMICE.com. Nike Vience holds a Bachelor's degree in Tourism and Travel Services Management from State University of Jakarta.
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