Taina Herrmann

Taina Herrmann is a seasoned professional in Customer Success and management with extensive experience in onboarding processes, team leadership, and customer service across various companies. Currently serving as Senior Manager Customer Success (Onboarding) at Oyster® since July 2021, Taina is responsible for hiring and managing a global team of Customer Success Managers, providing support through regular meetings and development plans. Previous roles include Customer Success Lead (Onboarding) at Catalyst Software and Customer Success Manager at Holvi, alongside key positions in customer care and operations management at Etraveli Group and DIRS21 by TourOnline AG. Taina also has early experience as a tourist guide and receptionist in the hospitality sector. Taina holds a Bachelor's degree in Tourism and Hospitality Management from Lapland University of Applied Sciences.