Shobana Jaganathan

Shobana Jaganathan is an experienced ICT professional with a robust background in IT support and desktop engineering. Currently serving as an ICT Support Engineer at BHP since January 2021, Shobana has previously held roles such as IT Analyst for BHP at Cognizant and IT Desktop Support at Axiom Technologies. With a career that began in 2015 as a Help Desk Technician at Seagate Technology, Shobana has progressed through various positions, gaining expertise in user administration, software installation, troubleshooting, and network connectivity. Shobana's educational qualifications include ITIL@Foundation Certificate in IT Service Management and multiple Microsoft certifications from IIHT Ltd, complemented by a degree from K.L.N. College of Information Technology.