Danyel Burns

Danyel Burns is an accomplished professional with extensive experience in process management and customer service within the healthcare and service industries. Since July 2017, Danyel has served in various roles at Pacific Dental Services, currently as Contact Center Senior Process Manager, responsible for evaluating and improving processes to enhance patient experience and drive business results. Previous positions include Contact Center Process Manager, Project Management Supervisor, Workforce Management/Project Specialist, Learning and Development Supervisor, and Training and Quality Specialist. Danyel's background also includes roles as an Executive Assistant, Platinum Concierge Agent, and Customer Service Agent, supplemented by a Bachelor's degree in Business Administration and Management and an Associate of Science in Biology.