JT

Jameson Taylor

MITS Helpdesk Manager at Pacific Office Automation

Jameson Taylor has a diverse work experience spanning various roles and industries. Jameson started their career in 2009 at Tanimura & Antle as an IT Helpdesk member, providing technical support. From 2013 to 2014, they worked as a Live Sound Engineer at Casa Sorrento Pizza. Jameson then joined Total Security Concepts in 2014 as an IT Administrator before transitioning to PG Computers in 2017, where they served as a Network Administrator, specializing in network infrastructure implementation and support.

In 2021, Jameson joined Pacific Office Automation as a Tier 2 Helpdesk Supervisor, responsible for providing support to the Tier 2 MITS team, training, documentation, and assisting the Escalations Team. Currently, they hold the position of MITS Helpdesk Manager at the same company, where they ensure efficient technical support, builds relationships with stakeholders, mentors and trains team members, and troubleshoots escalated issues.

Overall, Jameson Taylor's work experience showcases their proficiency in IT support, network administration, sound engineering, and management roles.

Jameson Taylor attended Salinas High School from 2004 to 2009, where they did not earn a specific degree or study a particular field. Additionally, they obtained the CompTIA Network+ certification from CompTIA in July 2021, followed by the CompTIA Security+ certification from the same institution in July 2022.

Links

Timeline

  • MITS Helpdesk Manager

    February, 2023 - present

  • Tier 2 Helpdesk Supervisor

    October, 2021

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