Claudia Gonzalez

Claudia Gonzalez has extensive experience in the insurance industry, currently serving as a Business Analyst and Underwriting Manager at Pacific Specialty Insurance Company since July 2005. In this role, Claudia leads a team of 19 employees specializing in customer service and underwriting, focusing on quality control, staff development, and risk evaluation during claims investigations. Significant accomplishments include achieving a 96% service level average for two consecutive years and maintaining a favorable underwriting loss ratio. Prior to this position, Claudia worked as a Property Underwriter and Customer Service Representative, and held a role as Insurance Broker Assistant at Cortez Insurance Agency, demonstrating a strong foundation in customer service and insurance sales.