Érika Ball Girard

Customer Care Team Lead at Padoa

Érika Ball Girard has a diverse work experience spanning over two decades. Érika started their career at Ciamt, prendre soin de vous au travail in 2001. Érika held various roles including Secrétaire médicale, Gestionnaire administrative, Gestionnaire coordinatrice, Responsable opérationnelle, and finally Directrice opérationnel adjoint. This experience allowed their to develop strong administrative and managerial skills. From March 2018 to July 2021, they served as the Directrice opérationnel adjoint, contributing to the operational success of the company. Additionally, they worked as a Customer Success Team Manager at Padoa from March 2022 to November 2022. Currently, they hold the position of Customer Care Team Lead at Padoa, starting in September 2022. Overall, Érika Ball Girard has demonstrated their expertise in various roles and industries, showcasing their adaptability and dedication to their work.

Érika Ball Girard completed their Baccalauréat in sciences économiques et sociales at Lycée Aliénor d'Aquitaine in Poitiers. Érika also obtained various certifications in areas such as oral communication, group coordination, empathy, goal setting, influence and persuasion, fundamental principles of digital marketing, managing digital reputation, motivation and engagement, giving and receiving feedback, responsibility, rigor and reliability, reactivity, introduction to marketing, and English language proficiency. The certifications were obtained from institutions such as Jobready, Google Ateliers Numériques, LinkedIn, Udemy, and Polylangue.

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