Alana Barbosa

Alana Barbosa has a diverse work experience spanning over several roles and industries. Alana started their career in customer service and hospitality, working as an Atendente Guest Service at Hotéis Deville from 2008 to 2013. Alana then moved on to Hotel Aldeia do Mar, where they worked as a Gerente de Reservas e Assistente Comercial from 2014 to 2015. During this role, they managed reservations, developed partnerships, and resolved customer issues.

In 2015, Alana joined Hospital Salvador as a Supervisora de Hotelaria Hospitalar e Coordenação de Atendimento. Here, they implemented a customer-centric approach to enhance the patient's experience and oversaw various departments, including hospitality, reception, and ambulatory care.

Following their experience in the healthcare sector, they joined HIT Hotel as a Gerente Operacional from 2017 to 2019. In this role, they were responsible for the hotel's operations and ensured smooth day-to-day functioning.

In 2019, Alana transitioned to the role of Gerente de Operações at OYO - Brasil, the world's largest hotel startup. Alana successfully activated hotels in the Northeast region, achieving record-breaking room numbers on a monthly basis.

Continuing their journey with OYO, they then became a Regional Key Account Manager from 2019 to 2021, where they managed key accounts and maintained strong relationships with clients.

After their tenure at OYO, Alana joined Isaac in 2021 as a Regional Customer Success Manager, where they oversaw customer relationships and ensured customer satisfaction through effective team management.

In 2023, they joined Pagaleve as a National Key Account Manager, where they will continue to excel in key account management.

Alana Barbosa's work experience showcases their expertise in customer service, team management, operations, and key account management across various industries.

Alana Barbosa completed their education from 2007 to 2012 at the Universidade do Estado da Bahia, where they earned a Bachelor's degree in Tourism and Hospitality. Their field of study focused specifically on Tourism and Hospitality. After this, there is no further information provided regarding their education at the Universidade Estadual da Bahia.