Andy Graham is a seasoned professional in customer success management with substantial experience driving mission-critical business outcomes and securing multi-million dollar renewals. In the current role as Sr. Principal Enterprise Customer Success Manager at PagerDuty since June 2022, Andy has managed a book of business valued at $11 million in ARR. Previous positions include leading the U.S. customer success team at GRUNDFOS, where Andy focused on stakeholder engagement and customer satisfaction. With a diverse background in building executive relationships and delivering training across various organizations, Andy has consistently demonstrated expertise in maximizing return on investment and enhancing customer experiences. Andy holds a Bachelor of Arts in Journalism from Edinburgh Napier University.
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