John O'Donnell

John O'Donnell is a seasoned professional with extensive experience in technical support and customer success. Currently serving as Team Lead for EMEA Support at PagerDuty since October 2017, John has previously held several roles at the company, including Technical Support Specialist II and Technical Support Specialist. Prior to joining PagerDuty, John worked as a Customer Success Manager and Customer Support agent at BookingBug from October 2015 to October 2017. John's career began at SharpSchool as an Administrative Assistant in the Marketing Department, followed by a brief stint as a Seasonal Sales Associate at Hudson's Bay Company, and earlier, as a Sales Associate at Avoca Ireland. John holds a Bachelor’s Degree in Retail and Services Management from Technological University Dublin, a Bachelor of Business Administration in International Business from Umeå University, and a Certificate in Marketing from Technological University Dublin.