James D. Yarbrough

James D. Yarbrough is an experienced professional with a strong background in customer support and operations management. Currently serving as the Director of Support Operations at PairSoft and Director of Customer Support at Healthie, Yarbrough has previously held roles including Director of Customer Support and Technical Support Manager at CAVALLO, where key responsibilities included managing a team, overseeing ticket assignments, and driving metric improvements. Notable achievements include a 96 NPS score from over 600 surveys, streamlining support processes, and enhancing team development practices. Yarbrough's expertise spans various industries, with leadership positions at Spectrum, Booking.com, The Mitten Brewing Company, and 1st Source Bank, complemented by a Bachelor's degree in Public Affairs Management from Indiana University South Bend.