Shawn Erens

Shawn Erens has extensive experience in technology support and systems management within library environments. Since September 2013, Shawn has served as a Technology Support Specialist at Palatine Library District, focusing on creating and implementing systems and workflows for library patrons while providing Active Directory account services for staff. Previously, Shawn worked as a Computer Technician at Mount Prospect Public Library from April 2011 to January 2013, where support was provided for library ILS clients and servers, and various programs were tested and upgraded. Earlier experience includes a role as Systems Technician at Indian Trails Public Library District from March 2001 to April 2011, which involved creating specialized system images and collaborating with management to enhance user environments, as well as serving as a Computer Lab Assistant that involved basic troubleshooting and patron assistance. Shawn is currently pursuing education at Harper College since 2007.