Rod McElrath

Rod McElrath is a project engineer at Palmetto Technology Group. Rod has also worked as a level 1 help desk analyst at Getronics and American Security. At Getronics, they resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps remotely and over the phone; escalating problems to appropriate sector; tracked status of problems and solutions. Rod also performed password administration and access support for Active Directory and a number of other internal systems and applications. At American Security, they applied critical thinking to solve problems that did not have documentation. Rod had a 90% first call resolution rate.