Fernando Cocina Villafaina

Fernando Cocina Villafaina is a Network Security Senior Customer Success Manager at Palo Alto Networks since April 2022, where responsibilities include leading client onboarding, promoting product adoption, and serving as a trusted advisor for customer stakeholders. Previously, Fernando held the position of Strategic Client Manager at Experian from August 2018 to April 2022, focusing on account development for Tier 1 clients in the banking and finance sectors. Additionally, Fernando spent nearly a decade at Vodafone Carrier Services, where roles included Account Manager and Service Manager, managing relationships with major ISPs and driving customer service improvement initiatives. Fernando's career also encompasses experience as a freelance blogger and in various technical and customer service roles at Quadriga Worldwide Ltd, establishing a strong foundation in customer success and technical support across multiple industries.