About Panasiatic Solutions
Founded in 2010 in Bacolod City, Philippines, Panasiatic Solutions is a high-performing contact center delivering exceptional CX through a people-first, operationally agile model. Trusted by a Fortune 500 telecom leader for over 15 years, we specialize in secure, scalable, and cost-efficient enterprise delivery.

Key Statistics
* Workforce: 3,000+ skilled agents with a <3% attrition rate.
* Security: 100% on-premise operation with ISO 27001, PCI-DSS 4.0, and SOC 2 certifications.
* Infrastructure: Two state-of-the-art facilities remodeled in 2024.

Our Services
* Voice Support: Full-service customer care, tech support, retention, and billing.
* Omnichannel: 24/7 seamless delivery across Chat, SMS, and Social Media.
* AI-Ready: Modular add-ons for sentiment analysis and workflow automation.

Panasiatic Solutions

Siony Hijara-Ferraris

This department manages employee relations, recruitment, training, and workplace policies.

Human Resources

This department oversees and optimizes organizational operations to ensure efficiency and effectiveness in delivering services and products.

Operations Management

This department oversees the strategic direction and operational efficiency of various business units.

Business Unit Management

This department focuses on enhancing customer satisfaction and managing client relationships to ensure ongoing success and support.

Client Success

This department focuses on driving sales and providing customer service to enhance client satisfaction.

Panasiatic Solutions

Org chart

Teams

Human Resources

Operations Management

Business Unit Management

Client Success

Sales and Support

Offices

Panasiatic Solutions

Org chart

Teams

Human Resources

Operations Management

Business Unit Management

Client Success

Sales and Support

Offices

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