Ofelia Coronado

Ofelia Coronado currently serves as Associate Director of Support Center Operations at the Pancreatic Cancer Action Network since July 2022. Previously, Ofelia held multiple roles at Beachbody, including Senior Manager of Escalations & Service Recovery, where leadership was provided to offshore and onsite escalation teams, and Manager of Customer Engagement and Retention, overseeing a large customer service operation. Ofelia's earlier positions include Assistant Manager in Beauty and Senior Team Leader at Beachbody, with a focus on improving customer service culture and training methodologies. Ofelia's career also includes roles at Fox Corp/Intermix Media as Customer Retention Lead and at VXI Global Solutions, LLC as National Acquisition Training Specialist.