Derek Ley

Derek Ley has a diverse work experience spanning multiple companies and roles. Derek is currently working at Panopto as a Tier III Application Engineer since March 2023. In this role, they are responsible for investigating and resolving stakeholder issues, providing technical support, and acting as a subject matter expert. Prior to this, Derek worked as a Tier II Application Engineer at Panopto from September 2020 to February 2023, where they consistently exceeded team objectives.

Before Panopto, Derek worked at Guardian Protection Services as a Capacity Analyst from March 2018 to September 2020, where they likely analyzed and managed capacity requirements. Derek also worked at the Armstrong Group of Companies as a Retention Specialist from November 2015 to March 2018, possibly focused on customer retention efforts. Initially, Derek started their career at Carrols Corporation as an Assistant General Manager/Certified Training Manager from June 2005 to October 2015, where they likely held supervisory and training responsibilities.

Overall, Derek Ley has a strong background in technical support, analysis, customer service, and management, showcasing their ability to adapt and excel in various roles.

Derek Ley's education history begins with an Associate of Science (AS) degree in Computer Science from Butler County Community College, which was obtained in 2018. Derek then pursued a Bachelor of Science (BS) degree in Software Development from Western Governors University, starting in 2019 and completing it in 2020. Currently, Derek is enrolled at Western Governors University for a Master of Science (MS) degree in Data Analytics, for which they started in 2022.

In addition to their educational degrees, Derek Ley has obtained several certifications. In May 2019, they obtained the CompTIA A+ certification from CompTIA. Later that year, in August 2019, Derek earned the User Interface Designer certification from the Certified Internet Web Professional institution. In June 2020, they acquired the CompTIA Project+ certification from CompTIA. Finally, in May 2019, Derek obtained the Advanced HTML5 and CSS3 Specialist certification from the Certified Internet Web Professional institution. These certifications demonstrate Derek's commitment to expanding their skillset and knowledge in various areas related to computer science and web development.