Liz Batsford

Liz Batsford serves as the Director of Account Management for the Americas at Panopto since January 2024, where leadership involves managing the Account Management team within an industry-leading intelligent knowledge management platform. Prior experience includes serving as Senior Manager of Customer Success for Mid-Market and EU at ChurnZero, where Liz achieved notable increases in customer health metrics and managed a team of Customer Success Managers. Previous roles also include Director of Customer Success at DreamBox Learning and Reading Plus, where Liz developed and refined customer journey processes, increasing engagement and revenue retention. Additionally, Liz held leadership positions at Samara Foundation, managing operations and fundraising initiatives, and started a career in community engagement through the Vermont Gay Guide. Liz holds a BA in Sociology/Political Science from the University of Vermont and a Certificate in Non-Profit Management from Marlboro College.