Upland Panviva
Charles Hill is a Technical Support Engineer at RStudio PBC since February 2022, specializing in assisting customers with Linux server administration and troubleshooting complex issues. Currently employed as a CAC Engineer at Panviva with experience in supporting cloud knowledge management software and MS Azure application stack. Prior roles include SAAS Operations Engineer at Jive Software, where Charles managed Java-based web applications, and Software Support Engineer at UTI Worldwide, with expertise in Tibco, Puppet, and Docker. Charles has also contributed as a volunteer at Free Geek, building Linux-based PC systems, and has extensive experience in systems administration and IT support roles encompassing Unix, VMware, and SAN management since the early 1990s, including positions at Con-Way Services and Hewlett-Packard. Charles holds a Bachelor of Science in Information Systems from the University of Redlands.
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Upland Panviva
Panviva designs a cloud-based knowledge management platform that ensures better employee performance and higher customer satisfaction. Its knowledge management platform makes finding business critical information easy for employees, reduces average hold times and cuts down process errors, enabling employees to work better and faster, therebyimproving customer experience and increasing revenue.