Upland Panviva
Matthew Newman is an experienced Applications Support Engineer at Panviva since August 2013, specializing in vendor application support and maintenance for corporate clients globally, particularly in the healthcare, banking, and telecommunications sectors. Matthew's expertise includes installation, configuration, and upgrading of customer implementations, as well as new release testing using tools such as Puppet, Bamboo, and Azure. Prior to this role, Matthew served as an Applications Expert at Intralot Australia from March 2011 to August 2013, where responsibilities included back-end software monitoring, L2 applications support, and maintenance of the company website. Matthew also held positions in helpdesk operations at Intralot Australia and Telstra earlier in the career. Matthew holds a Bachelor of Computer Science from Monash University and completed education at Haileybury College from 1992 to 1998.
Upland Panviva
Panviva designs a cloud-based knowledge management platform that ensures better employee performance and higher customer satisfaction. Its knowledge management platform makes finding business critical information easy for employees, reduces average hold times and cuts down process errors, enabling employees to work better and faster, therebyimproving customer experience and increasing revenue.