Kim Croom

Kim Croom, M.S., LSSGB, has extensive experience in business analysis and process improvement, with a current role as Order of the Eastern Star PHA since April 2022. Kim has held several positions, including Producer at Paparazzi Accessories since July 2017, and SR Business Analyst at MATRIX Resources from March 2022 to April 2023, where responsibilities included researching and analyzing business requirements to support strategic initiatives. Previous experience includes roles at Canon Business Process Services, Gritter Francona Inc. contracted to Veterans Health Administration, FIS, Cahaba GBA, and Assurant Specialty Property, focusing on project management, process analysis, and team leadership. Kim holds a Master’s degree in Public Administration from Troy University, along with various certifications in Lean Six Sigma and Project Management.