Novriansyah Gunawan has worked in the customer service industry since 2017. Novriansyah began their career at Bukalapak, where they served as Team Lead VVIP & Crisis Center Support, Team Lead 2nd Email Support, 2nd Email Support, and Customer Support Specialist. In 2019, they joined Paper.id, where they worked as Enterprise Business Operations and Customer Success Product Trainer.
Novriansyah Gunawan attended Universitas Muhammadiyah Yogyakarta from 2013 to 2017, where they earned a Bachelor's degree in International Relations and Affairs.
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