Gwen Ramakers

Head of Customer Satisfaction at PAPER & TEA

Gwen Ramakers has a diverse work experience spanning multiple industries. Gwen currently holds the position of Head of Customer Satisfaction at Paper & Tea since February 2023. Prior to this, they were the Lead Customer Care Manager at UMI Urban Mobility International GmbH from July 2019 to January 2023. Gwen also worked as a Project Manager at SHARE NOW from February 2019 to June 2019. Before that, they held various positions at car2go Europe GmbH, including Project Manager, Junior Project Manager Member Services, and Project Assistant Customer Service from November 2016 to June 2019. Gwen also has experience in customer service and project management at car2go Deutschland GmbH, Bosch Service Solutions, Medical Park Berlin Humboldtmuehle, The Portland Hospital / HCA International, Athenaeum Hotel and Apartments, and Landal Sonnenberg.

Gwen Ramakers completed their education with a Master of Business Administration (MBA) degree in Business Administration and Management from FOM. Gwen pursued this degree from 2011 to 2014. Prior to that, Gwen earned a Bachelor of Arts (B.A.) degree in Hotel/Motel Administration/Management from Hogeschool Notenboom/Hotelmanagement, which they attended from 1997 to 1999. Gwen'searlier education includes studying at Katholiek Gymnasium Rolduc from 1989 to 1996, although no specific degree or field of study is mentioned for this period.

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Timeline

  • Head of Customer Satisfaction

    February, 2023 - present