Paradigm Quest
Charlene Squires is an accomplished professional in the mortgage industry, currently serving as the Director at RMG Mortgages since December 2022. With extensive experience at Paradigm Quest since March 2008, Charlene has held multiple leadership roles, including SVP QA & Broker Ombudsman and SVP Credit and Funding until December 2022. Charlene's career also includes significant contributions at CIBC as VP Production for FirstLine Mortgages and various positions at FirstLine Mortgages, beginning as an underwriter in 1990 and progressing to Production Manager. Charlene Squires holds a Bachelor of Arts degree in Sociology from York University, obtained from 1982 to 1984.
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Paradigm Quest
Paradigm Quest Inc. is a leading, innovative Business Process Outsourcing (BPO) company in the Canadian mortgage industry with offices in Toronto, Vancouver and Montreal. Paradigm underwrites over $10 Billion of mortgages annually and is fully operational in English and French. Paradigm was founded in 2004 by its senior management team and was the first pure BPO dedicated to mortgages in Canada. Paradigm has consistently endeavored throughout the years to provide its clients with customizable cost-effective end to end business solutions that focus on enhancing the overall mortgage experience for our broker partners, institutional partners and homeowners. We are a people centered organization, committed to putting our teams first. Simply put – we hire, train, promote and retain exceptional and passionate people, for the express purpose of creating an extraordinary Paradigm family and customer experience. By constantly challenging conventional thinking, we have fostered an atmosphere where people consistently strive to exceed expectations and delight our customers! Since inception, Paradigm has successfully harmonized a service-oriented operations team with best in class technology, resulting in the accumulation of $26 Billion of Assets Under Administration, 14 white label brands and counting, an “above average” ranking by S&P, and strategic partnerships with several credit unions and 3 of the top 6 major Canadian Banks. We pride ourselves on offering a standard of service that is second to none. Our growth is driven by our leading industry experts, who have extensive knowledge of the mortgage market, and who are passionate about delivering a best in class mortgage experience for all our clients.