Gwénaëlle Lequeux

Customer Success Manager at Paradox

Gwénaëlle Lequeux is an Executive and Leadership Coach at The ChameLion Effect since January 2019, specializing in helping individuals build confidence, charisma, and leadership through self-awareness. Previously, Gwénaëlle served as a Customer Success Manager at Paradox, where operational management efforts led to a 50% reduction in case resolution time and the eradication of a substantial email backlog. Experience at Philips included leading multilingual customer support teams as a First Line Manager, while roles at Apple involved advanced technical troubleshooting and customer service management. Earlier experiences at Expedia, Accor, and Cercle Cambrone provided foundational skills in customer relations, event management, and operations. Gwénaëlle holds a Bachelor's degree in Philosophy from the University of Montpellier and associate degrees in Business Event Management and Tourism and Travel Services Management.

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