Iain Shorthose

Iain Shorthose is an experienced professional in customer and workplace experience, currently serving as the Managing Director and Global Workplace Experience Director at Paragon Workplace Solutions since June 2022. In July 2023, Iain took on the role of Non-Executive Director for WDH and has been the Founder of Experiences Matter since January 2022. Iain has previously held non-executive director positions at RNLI from February 2019 to June 2023 and has led customer experience initiatives at Mitie and Interserve. Iain’s extensive background also includes leadership roles at Premier Farnell, Mulberry Consulting, Everest Home Improvements, and E.ON UK, contributing to significant transformations in customer service and experience strategy across various industries. Iain's educational background includes studies at Hult Ashridge and qualifications in direct and brand marketing and team coaching.