Dan Smithson

Dan Smithson is an accomplished professional with extensive experience in customer operations and business improvement. Since February 2012, Dan has served as Customer Operations Manager at Parcelforce Worldwide, managing the telephony system for multiple depots and contact centres, while successfully delivering the PFW CX Transformation Project. Prior to this role, Dan worked at Royal Mail from November 2002 to March 2012 in various management positions, including Business Improvement Manager, where responsibilities included leading the Customer Services Transformation Programme and negotiating client contracts. Achievements in these roles include the design and implementation of key service initiatives that significantly improved customer satisfaction and increased revenue. Dan holds a degree in Philosophy from The University of Manchester.