Parcelforce Worldwide
Dan Smithson is an accomplished professional with extensive experience in customer operations and business improvement. Since February 2012, Dan has served as Customer Operations Manager at Parcelforce Worldwide, managing the telephony system for multiple depots and contact centres, while successfully delivering the PFW CX Transformation Project. Prior to this role, Dan worked at Royal Mail from November 2002 to March 2012 in various management positions, including Business Improvement Manager, where responsibilities included leading the Customer Services Transformation Programme and negotiating client contracts. Achievements in these roles include the design and implementation of key service initiatives that significantly improved customer satisfaction and increased revenue. Dan holds a degree in Philosophy from The University of Manchester.
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Parcelforce Worldwide
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Our exceptional quality of service levels mean you can trust Parcelforce Worldwide. As a result, more and more companies are trusting Parcelforce Worldwide to deliver on their promises. Like them, you’ll find our services offer the perfect combination of reliability and value for money. To make things easier for you, we have more UK and international timed services than ever before, so your business can compete wherever life takes you. In the UK we offer you next day with timed delivery options and 48 hour services. We also offer you an exceptional range of overseas services. Whether you need to get a delivery to Europe, the Far East or North America overnight, or prefer a lower cost, fully tracked service that takes a few days, we can help you cover the world. What makes Parcelforce Worldwide different? Our people are committed to their careers Our drivers typically dedicate a decade or more to our business – so your parcels are in expert hands. Security comes as standard and we have among the lowest loss rates in our industry. You can trust us to be the face of your brand Our personal touch and exceptional quality of service will help you keep your customers coming back. We offer customers convenient delivery alternatives Our exclusive arrangement with the Post Office® offers your customers the flexibility to request delivery to a Post Office® branch – or a neighbour – simply by responding to our interactive SMS messages. To find out more information please visit www.parcelforce.com